George walked into legal aid with a stack of wrinkled papers, including one saying he had been denied benefits for long-term care assistance. He was confused and clearly unwell, having just become homeless and losing access to medical care despite multiple hospitalizations over the last year for diabetes, tremors, and cognitive limitations. It was clear that if he didn’t get help quickly, he would die on the street. His lawyer learned that his level of need had been mistakenly assessed as low priority, and she requested an administrative hearing, causing an immediate reassessment. George now lives in a rented room with access to long-term caretaking services. Legal aid’s help was life-saving and life-changing.